Return Policy

At Smile Europe Ltd., we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return policy below.

1. Eligibility for Returns 1.1. Returns are only accepted for items purchased directly from www.smileeurope.co.uk. 1.2. Products must be returned in their original condition, unused, and in original packaging. 1.3. Proof of purchase (invoice or order confirmation) is required for all returns.

2. Return Timeframe 2.1. Customers must notify us of return requests within 7 days of receiving the goods. 2.2. Returns must be shipped back to us within 14 days of approval.

3. Non-Returnable Items 3.1. Custom or special-order products. 3.2. Items marked as “Final Sale” or “Clearance.” 3.3. Products that have been used, damaged, or altered.

4. Return Process 4.1. Contact our customer service team at info@smileeurope.co.uk with your order details and reason for return. 4.2. Our team will review your request and provide return authorization if applicable. 4.3. Pack the items securely and include the return authorization in the package. 4.4. Ship the package using a trackable shipping method. Customers are responsible for return shipping costs.

5. Refunds and Exchanges 5.1. Upon receipt and inspection of the returned items, we will process a refund or exchange as requested. 5.2. Refunds will be issued to the original payment method within 14 business days. 5.3. Shipping charges are non-refundable.

6. Damaged or Defective Products 6.1. If products are received damaged or defective, customers must report the issue within 48 hours of delivery. 6.2. We will arrange for a replacement or refund upon verifying the issue.

7. Additional Information 7.1. Smile Europe Ltd. reserves the right to refuse returns that do not comply with this policy. 7.2. For any questions or concerns, please contact our customer service team at info@smileeurope.co.uk.

Contact Information Smile Europe Ltd.
Email: info@smileeurope.co.uk
Phone: +44 7468 539066

By purchasing from www.smileeurope.co.uk, you agree to this return policy. Thank you for choosing Smile Europe Ltd.