FAQs

1. How can I place a wholesale order?

To place a wholesale order, simply browse our perfume collection, select the products you're interested in, or  Alternatively, you can contact our sales team directly via phone or email for further assistance.

2. What products do you offer?

We offer a wide range of high-quality perfumes from renowned brands, available in bulk. Our product categories include:

  • Men’s Perfumes
  • Women’s Perfumes
  • Unisex Perfumes
  • Gift Sets
  • Luxury Fragrances
    We also provide custom packaging options for bulk orders.

3. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping charges vary depending on the destination and order volume. For a more accurate shipping quote, please contact us directly.

4. How can I track my order?

After your order is dispatched, you will receive a tracking number via email or SMS. You can use the tracking number on the courier's website to monitor your order's status.

5. What is your return and refund policy?

We accept returns and exchanges for defective or damaged products. Returns must be initiated within 14 days of delivery, and the items should be in their original, unused condition. Please refer to our Returns & Refunds Policy for complete details.

6. What payment methods do you accept?

We accept several payment methods including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank Transfers (for larger wholesale orders)

7. Do you offer discounts on bulk orders?

Yes, we offer competitive wholesale pricing and attractive discounts based on order volume. Contact our sales team to discuss bulk pricing for your business needs.

8. Are your perfumes authentic?

Yes, all of our perfumes are 100% authentic, sourced directly from trusted manufacturers and authorized distributors. We guarantee the quality and authenticity of every product we sell.

9. Can I request custom packaging for my bulk order?

Yes, we offer custom packaging options for large wholesale orders. For more details, please contact our sales team to discuss your requirements.

10. How can I contact customer service?

You can reach our customer service team through:

  • Phone: 0121 257 4480
  • Email: sales@smileeurope.co.uk
  • Live Chat: Available on our website during business hours

11. What is the minimum order quantity (MOQ) for wholesale orders?

The Minimum Order Quantity (MOQ) for all wholesale orders is a minimum spend of £200.